Questions about Reservations

♣ What is the best way to reserve my room or suite?

To reserve your guest room or suite in the Totem Hotel Resort is to use our secure online booking facility – your credit card details are guarantee for the reservation.

♣ Is the room rate per person or per night?

The prices shown on the special offers page and on the online booking system are in Dollar $ and indicate the price per room per night. They include accommodation unit, buffet breakfast,  and tax.

♣ Are children free?

 Children up to the age of 6 are free if they sleep in their parent’s room. For older children and in order to ensure more comfort we suggest you reserve a triple room as it is more spacious.

♣ Best Available Rates in Town I book Online?

Looking for the best possible rates for 3 star downtown accommodation San Jose’ ? The Hotel Posada Canal Grande   guarantee you their best available rate if you book online directly with them. Use the booking system to check availability. Book now pay upon check out!

♣ Why do I have to include my credit card number?

You will be required to supply a credit card number at the time of booking. The Totem Hotel Resort requires your credit card details to guarantee the reservation.

♣ Is the buffet breakfast included in the Room Rate?

We offer only one rates  is Room and Buffet Breakfast. The breakfast is a rich buffet breakfast and is served in the elegant  beach front surroundings of the Totem Restaurant on the ground floor . Breakfast items including , fresh milk, eggs, ham, bacon, salamis, tomate, fresh seasonal fruit, pastries and cakes, fresh bread, butter, marmalade, jams, fresh fruit juices, teas, coffees and cappuccino or caffè latte is served at your table upon requesting it from the waiter.

♣ What is the cancellation deadline for my reservation?

Cancellation can be made up to 7 days  before arrival and no penalty will be charged. For all cancellations and for no shows i.e. where theTotem Hotel do not receive your written email cancellation a 01 night late cancellation charge will be debited to your credit card.

♣ Once I have made my reservation, how do I receive my confirmation?

The online booking system automatically sends you an email confirmation which you may print and bring with you. This or your booking reference number may be requested at the check-in although normally your second name and passport will suffice. NB There is no need  for the Totem Hotel Resort reconfirm your online reservation made using the secure booking system as it is automatically confirmed…. However, the hotel may contact you with regards to any particular requests in the "comments box" when making your reservation.

♣ What credit-cards are accepted by the booking system?

Visa, American Express, Mastercard, Diners, JCB plus the Italian Debit Card "CartaSi" are also accepted.

♣  My credit card number is correct, but the hotel is not accepting it. Why?

There are a few possibilities:
-Your card type is not accepted at the Totem  Hotel Resort  (see above list of accepted cards)
-The card expiration date is before the arrival date
-You have reached your credit limit.
-There is a computer error – apologies but you should return and try again later on

Rooms and Suites

♣ What is the best way to reserve my room or suite?

To reserve your guest room or suite in the Totem Hotel Resort is to use our secure online booking facility – your credit card details are required as guarantee for the reservation although no money will be debited until you check out of the hotel.

♣ What is the normal check in time?

Normal check in time is 12:00 i.e. 2pm. If you arrive early we cannot guarantee the room will be ready although you may leave your luggage until later on.

♣ What is the official category of the Totem Hotel Resort?

The Totem Hotel Resort is an official 3 star hotel in Puerto Viejo offering elegant accommodation in the shape of 20  rooms and suites.

♣  Do all of your rooms contain a Private En-Suite Bathroom?

Yes, all guest rooms and suites at the Totem Hotel Resort contain a private bathroom . All bathrooms contain hairdryer and complimentary accessories including soft fluffy towels, shoeshine and soaps.

The Suite Rooms are more spacious and most of these rooms also have a private balcony.

The  Suites contain a separate seating area which can be closed off from the bedroom. On the other hand the Junior Suites are extremely spacious but the seating area is part of the bedroom.

♣  Are there quiet, private, romantic rooms?

Yes, all of the rooms and suites at the 3 star our Resort are quiet and romantic.

♣  Do the rooms or suites have balcony or terrace?

The classic rooms and executive rooms do not contain balconies or terraces however most of our  Suites contain a  balcony or terrace.

♣ Do you have non smoking rooms?

Yes.

♣  Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?

Yes. All our suite and jr suite rooms are equipped with satellite television and telephone.

♣ Is there a telephone with direct dialling in the rooms/apartments?

Yes.

♣ Is there a Totem Hotel Resort transfer service to/from Rome Airports?

Pick-up can be arranged on request. Costs vary depending on which airport you are arriving.

Miscellaneous Questions

♣ Is your Hotel Open all year?

The Totem Hotel Resort  is open 24 / 7 i.e. all year round.

♣ Which languages are spoken at the reception?

Italian, English, Spanish .

♣ Does your hotel have Parking Facilities?

Yes we can offer valet parking in a nearby garage for a small daily supplement – please let use know if you intend to bring the car so that we may arrange parking beforehand.

♣ Do you have an Internet/E-Mail point in the Property?

In The rancho Area  we have Wireless high speed connection .

♣ Are pets welcome?

Yes.